Friday, February 26 2010

Full Circle, Faithful Service

We had a special day here at Winexepert this week: one of Winexpert's customer service people was awarded her five year service plaque, and we celebrated the day with cake and congratulations.

Thanks for all of your hard work and dedication Joanne!

Joanne Harris has been an integral part of our team for five years now, helping Linda out in our retail store and manning the customer service lines and email answering. In addition she's a great utility team-member, filling in for labwork, helping with admin work in the front office and generally being one of those people whose unobtrusive competence, thoughtfulness and good cheer helps make a busy, active workplace successful.

Nominally I'm Joanne's supervisor. Really, I just coach the customer service department a little and they return the favour by providing the absolute best customer service experience in our industry. The funny thing is, I sort-of used to work for Joanne. It was a while ago, when I was a paperboy for the long-since defunct Maple Ridge Gazette. Joanne worked in the front office where I used to turn in my grubby collection of nickels and IOU's for my route. Funny, I seem to remember having to crane my neck to look way up to talk to her behind the Gazette's front counter . . . maybe there's something wrong with my memory.

Of course, everyone gathered around to congratulate Joanne, and nothing says a happy day like cake.

Well-wishers and cake: Susan and Lisa showing their appreciation

Thanks Joanne: I'm glad we still get to work together. Here's to the next five years.

Posted by Tim AT 2:01PM

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